Responsible Gaming

Gambling Should Be Entertainment

At Second Chance Melbourne, we believe online casino gaming should be enjoyed as entertainment only. Gambling is never a reliable way to earn money or solve financial problems. If you find yourself viewing gambling as income or a solution to money troubles, it's time to seek help.

Please gamble responsibly and within your means. Only use money you can afford to lose.

Age Verification

Online casino gaming in Australia is strictly for adults aged 18 years and over. Second Chance Melbourne is committed to preventing underage gambling. We verify all users' ages during registration and may request additional documentation to confirm your identity and age.

If you are under 18, please do not attempt to register or use our services.

Warning Signs of Problem Gambling

Do you recognise any of these warning signs? If so, problem gambling may be affecting you or someone you know:

• Chasing losses by gambling more to recover money you've lost
• Gambling with money needed for essential expenses (rent, bills, food)
• Hiding your gambling activities from family, friends, or partners
• Feeling anxious or irritable when unable to gamble
• Gambling for longer periods or with larger amounts than intended
• Borrowing money or going into debt to fund gambling
• Neglecting work, study, hobbies, or relationships due to gambling
• Using gambling to escape problems or difficult emotions
• Failed attempts to cut down or stop gambling
• Lying about the time or money spent gambling

If you've identified with these signs, support is available. Please reach out today.

Self-Help Tools & Features

Second Chance Melbourne provides several responsible gaming tools to help you stay in control:

• Deposit Limits: Set a maximum amount you can deposit in a day, week, or month. Once reached, you cannot deposit further until the period resets.
• Loss Limits: Set a maximum amount you're prepared to lose in a defined period. Gaming will be suspended once this limit is reached.
• Session Time Limits: Receive automatic reminders about how long you've been playing, or set a time limit after which you'll be logged out.
• Reality Checks: Pop-up notifications appear at regular intervals during play to prompt reflection on your gaming activity.
• Self-Exclusion: Take a break from gambling by temporarily or permanently closing your account. During self-exclusion, you cannot access your account or place bets.

To adjust these settings, visit your account preferences or contact our customer support team.

Support Organisations & Resources

If you're struggling with problem gambling, professional help is available. Please contact one of these trusted organisations:

Australia

• Gambling Help Online: www.gamblinghelponline.org.au — Free national counselling service offering confidential support via phone (1800 858 858), online chat, and email.
• Gamblers Anonymous Australia: Community support groups throughout Australia offering peer support and recovery meetings.

United Kingdom

• GamCare: www.gamcare.org.uk — Free confidential support for problem gambling, including counselling and support groups.
• GamStop: www.gamstop.co.uk — National self-exclusion scheme allowing you to block access to all licensed online gambling operators.

Canada

• Responsible Gambling Council: www.responsiblegambling.org — Information, resources, and referrals to treatment providers across Canada.

United States

• National Council on Problem Gambling: www.ncpgambling.org — Resources and a helpline (1-800-522-4700) available 24/7 for those seeking help.

Germany

• Bundeszentrale für gesundheitliche Aufklärung: Federal centre for health education offering information and support resources for gambling-related issues.

All support organisations listed above are independent and free to contact. Your privacy and confidentiality are protected.

Need Help? Reach Out Today

If you or someone you care about is struggling with gambling, please don't hesitate to seek help. Problem gambling is treatable, and support is available.

Contact Gambling Help Online today: 1800 858 858 or visit www.gamblinghelponline.org.au

You can also speak with a member of our customer support team about accessing responsible gaming tools or self-excluding from Second Chance Melbourne.

Remember: Seeking help is a sign of strength, not weakness. Support is available, and recovery is possible.